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Find the answers to your most frequently asked questions here.

I have forgotten my code, is there anything I can do?

Sadly, No. We do not do an overriding code on any of our combination products for security reasons.

I’ve set a code on my combination padlock and it won’t unlock, what can I do?


What we're finding is that some dials are being set slightly off centre.

To check if this is the cause, please follow below procedure:

 1.    Set the wheels to the combination you have tried setting it to.

2.    Push and hold the button at the bottom.

3.    While at the same time, use the pin provided and starting from the bottom wheel (closest to the button) and wiggle the wheels slightly left to right.

4.    If the wheels stick in place, leave it there and move on to the next wheel above.

5.    You will find it will spring open as soon as you have positioned it correctly.

 Once you have it in the open position, reset the wheels which are offline.

 If this doesn't work you will need to return the padlock to us, we will examine it under our 10-year guarantee.

I have lost the key to my padlock, is there anything I can do?

Sadly, No. We do not do an overriding key for this situation.

What does CEN mean?

CEN is one of three European Standardization Organizations (together with CENELEC and ETSI) that have been officially recognised by the European Union and by the European Free Trade Association (EFTA) as being responsible for developing and defining voluntary standards at European level.

What is Sold Secure?

Sold Secure is one of the leading test houses for security products. Owned by the Master Locksmith Association it tests a wide range of security products from all over the world for use with Cycles, Motorcycles, commercial and domestic premises, products covered range from Hi-security padlocks & locking cylinders to bicycle locks, Safes, hasps & staples, ground anchors and much more. There are a variety of test procedures based on the category that the product is submitted in, the products are subjected to a series of attack tests using tools from an approved list for a set length of time. Certificates are awarded at Gold, Silver or Bronze level with Gold being the highest.

Is it possible to have multiple locks that can be unlocked with a single key?

Yes, this would be referred to as keyed-alike. For more information, please see our ‘services’ section.

Is it possible to have multiple locks that all open with their own individual key, but then can be overridden by a single key?

Yes, this would be referred to as a Master-keyed system. For more information, please see our ‘services’ section.

Can I purchase additional padlocks or cylinders to match an existing key?

Squire can supply addition locks on many of our ranges.

For our cylinders, we can only supply to match our ‘Stronghold’ range.

Please visit your nearest dealer with a key and details of your current lock. Please see our ‘Stockists’ tab for further details on dealers.

My key no longer turns / has become stiff. What should I do?

We recommend the use of a silicone based spray to lubricate the lock. Never try to force the key as the key could snap off in the lock. Spray the lubricant directly in the keyway of the lock, once sprayed leave to soak for a few minutes. Once left to soak, gently wiggle the key until it begins to free up. Repeat the process if necessary until it becomes easier to turn.

How often should I lubricate my lock?

We suggest monthly. This is to ensure the lock is working to its fully capacity, regardless of the conditions of where the lock is applied.

How do I become a supplier?

Please contact us and we will be more than happy to give you more information.

How do I lubricate my lock?

In order to preserve the working life of your padlocks, we recommend good housekeeping of the product. We do advertise our products as suitable for harsh outdoor working environments, but we also temper this statement by asking the customer to provide regular maintenance by way of cleaning and oiling the lock on a regular basis.

The use of a soft cotton cloth to clean affected external areas along with a monthly spraying with a silicone based lubricate.

Areas to concentrate on are:-

1. Shackle bolt retention hole

2. Shackle bolt entry hole

3. Shackle bolt

4. Combination wheels – Combination locks

5. Press release button – Combination locks

6. Keys – Keyed locks

7. Cylinder Area (Not just keyhole) – Keyed locks

8. Body area – Both combination and keyed locks

With combination locks, history has shown us that the 2 areas most likely to seize are the wheels and the press release button. To ease and eradicate the contamination, a spray of lubricant on the wheels followed by a swift turning of the wheels with fingers or the recoding tool usually gets rid of the contamination and frees the wheels. Repeat spray on the button area, then repeatedly press the button until you can feel movement of the button

With keyed locks, the cylinder area is the essential area to keep clean. A liberal spray in the cylinder and on the key, then enter key slowly but repeatedly and turn the key repeatedly to flush out any contamination.

How can I purchase extra keys?

Please contact your local locksmiths.

**Please ensure genuine squire key blanks are used. This upholds the product guarantee**