Deliveries, Returns & Refunds

No. You can place an order without creating an online account.

Once you’ve placed an order online, you’ll receive a confirmation email to the email address provided at checkout. This may take a short time to process.

When you create an account, all your order information can be found under the ‘My Orders’ section in your account.

Yes, please email ecommteam@henry-squire.co.uk and the team will be happy to assist.

Yes, if you give us a call on +44 1902 308050, we can place your order for you.

We accept Visa, VisaDebit, MasterCard, PayPal, BACS.

Currently, we don’t offer any payment plans.

If you have a promotional or discount code, you can apply this at checkout where it says ‘Enter Discount Code’ and the amount will be deducted from your order cost.

Once your order has gone through, payment will be taken immediately and an order confirmation will be sent directly to you.

If you’re having issues with making a payment online, please get in touch with us by either phone or email and we’ll see what we can do to get things sorted for you ASAP.

Your card details are protected using PCI DSS v3.2 security standards.

We use DPD for all delivery services.

You should allow 2-3 working days for delivery of any orders within the UK and 3-5 working days for international deliveries. Although time for delivery is given as accurately as possible, it is not guaranteed. During busy periods, it is expected there will be delays in deliveries.

No, currently we offer standard delivery shipping methods only for all orders. If you need an order sent quickly, please don’t hesitate to contact us and we will try our best to despatch it sooner for you.

Yes, we ship worldwide.

Going through the checkout process, you can opt for delivery to multiple addresses by clicking on the option for “Check Out with Multiple Addresses”. From here, you can choose which items go to different addresses.

Yes, a tracking number will be sent once your order has been placed.

DPD will try to leave your parcel in a safe place or with a neighbour if you’re not in.

In the unlikely event that you’ve been sent the wrong item, please contact us via phone or email so we can resolve the issue and get the correct items sent out to you ASAP.

You can return faulty items under the 10-year guarantee for repair or replacement. This needs to be to the attention of Andrew Rawling. Items made to order (Unless faulty) are non-returnable.

Any other returns need to be agreed in writing, I.e no longer required or unsuitable. Please email ecommteam@henry-squire.co.uk requesting to return, we can then guide next steps from here.

You can return faulty items under the 10-year guarantee for repair or replacement. This needs to be to the attention of Andrew Rawling to the below address:

Henry Squire & Sons Ltd, Hilton Cross Business Park Featherstone, Wolverhampton, WV10 7QZ

Any other returns need to be agreed in writing, I.e no longer required or unsuitable. Please email ecommteam@henry-squire.co.uk requesting to return, we can then guide next steps from here.

We will refund the cost of postage by cheque, this needs to be requested in a covering letter within the parcel.

In the unlikely event that your item arrives damaged, contact us via phone or email and we will do what we can to resolve the issue with you ASAP.

Please allow 5-10 working days depending on who you bank with.

We offer a personal ‘no-quibble’ 10-year guarantee on all of our mechanical padlocks.

We do not currently do gift receipts.

Yes.

If you are logged out of your account and can’t remember your password, click the “Forgot Your Password?” button on the sign-in page, enter the email address you used to set up your account and you will receive an email with a link to reset your password.

Yes, for more details please get in touch with us below.

If you require any further information that you cannot find here, please contact us via 01902 308050 or info@henry-squire.co.uk – Alternatively, you can fill out our inquiry form below.